Last updated: October 29, 2026

Refund & Returns Policy

Defective? We replace it free.

Defects only

Tiles and cards are programmed for you, so they can't be returned unless they're defective. If a tile or card doesn't work, we replace it free — just email us your order number.

What's covered

A tile or card whose NFC chip doesn't work under normal use, or an item that arrives with a manufacturing defect, or a mistake we made with your order. Loss or physical damage isn't covered; a replacement is then a new purchase. If your review or menu link changes, a new tile is a new purchase at the regular price.

How to request a replacement

Email hello@buybynd.com with your order number and a short description (a photo or video helps). We'll confirm and send the replacement at no cost to you.

Refunds

If we can't replace a defective item, we refund it to your original payment method within 10 business days. Your bank may take a few extra days to show it.